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Saturday, November 5

How to Stop Escalation

People who operate from principles have an easier time of staying calm in the face of provocation than people who don't yet have clearly enunciated principles. 

Here's an example of a principle-based skript. The two principles at play here are: 

1. I don't argue electronically.

2. I won't be shouted at.

In this exchange, the other party might -- or might not -- stay angry, but the assurance that a conversation will happen at a named time goes a long way toward calming the storm. 

How would you respond? Comment on our Facebook page

Principle-based skripts create boundaries.

Les scripts basés sur des principes créent des limites.